Vespera Resort on Pismo Beach

Privacy Notice

Effective Date: May 1, 2021

I. Introduction

It is our goal to make your interactions with Vespera Resort on Pismo Beach (the “Property”) as comfortable as possible.  One of the ways that we work towards this goal is by respecting your privacy as you explore not only the Property but also this website.

This Privacy Notice applies to information collected by us whether online through our website at <vesperapismobeach.com>, in person when you provide information at the Property, or from third parties to whom you have provided information. We process your personal information in order to ensure that your experience with us is unsurpassed—whether it be making a reservation, booking an appointment, dining at our world-class restaurants, or any other experience you may have with us. 

By becoming a guest at our property or otherwise interacting with us, you understand and agree that we may collect, use, disclose, and share your personal information in accordance with this privacy notice.

The Property and this website are operated by KSL Resorts, Inc. When referring to “us,” “our,” or “we,” we mean KSL Resorts, Inc. This privacy notice does not apply to any third party, including through any application or content (including advertising) that may be accessible from our website or any third party from or to whom we gather or share personal information. This privacy notice does not apply to any interactions with KSL Resorts, Inc. outside of its role as the operator of the Property.

II. The Information We Collect and How We Use It.

We collect and process your personal information in order to provide you an optimal experience possible when you interact with us. The following chart describes the type of information we collect, the source of that information, our purposes for using the information, and the third parties with whom we may share the information.

Classification of InformationSource of InformationOur Purposes for Collecting This InformationThird Parties With Whom We May Share This Information
Contact Information: First and last Name, phone number, email address, physical address, professional title, employer or professional/group affiliations, passport/visa information, government-issued ID information.Consumers or their agents when they book directly with us;
Our online travel agency partners (e.g., Expedia.com; Hotels.com);
Our online dining partners (e.g. Opentable).
Our or our service providers’ operational purposes.
Our commercial purposes.
• Online reservations processors
• Website operations providers
• Hospitality management solutions providers
• Customer relationship management software providers
• Hotel services optimization system providers
• Online dining partners
• Our premises operations providers
• Our marketing providers
• Our communications providers
• Transportation partners
Membership Information: If you are or want to become a member, we may collect information about your membership status, membership utilization, membership preferences, and membership transaction histories.Members or prospective members; our service providers.• Online reservations processors
• Website operations providers
• Hospitality management solutions providers
• Customer relationship management software providers
• Hotel services optimization system providers
• Online dining partners
• Our premises operations providers
Our marketing providers
• Our communications providers
• Transportation partners
Payment and Credit Information: We may collect credit card and other payment method details.Consumers or their agents when they make purchases through us.Our or our service providers’ operational purposes.• Payment processors
• Website operations providers
• Hospitality management solutions providers
• Customer relationship management software providers
• Hotel services optimization system providers
• Our premises operations providers
Stay and Purchase Information: dates of arrival/departure, goods and services purchased, obtained, or considered at our property or through our websites and/or partners, physical and digital room key and usage, room or guest preferences, anniversary information, birthday information, name of guests’ group, guests’ special needs or accommodations, meal preferences, telephone numbers dialed, faxes sent, calls or messages received, feedback, comments or other communications you have with us.Consumers or their agents when they book directly with us;
Our online travel agency partners (e.g., Expedia.com; Hotels.com);
Our online dining partners (e.g. Opentable).
Our or our service providers’ operational purposes.
Our commercial purposes.
• Online reservations processors
• Website operations providers
• Hospitality management solutions providers
• Customer relationship management software providers
• Hotel services optimization system providers
• Online dining partners
• Our premises operations providers
• Our marketing providers
• Our communications providers
• Transportation partners
Safety and Security Information: Information (including likeness) via closed circuit television systems, internet systems, electronic surveillance systems and other security and technology systems.From the consumer or directly via our security systems.Our or our service providers’ operational purposes.• Hospitality management solutions providers
• Website operations providers
• Customer relationship management software providers
• Hotel services optimization system providers
• Our premises operations providers
• Our communications providers
Internet and Network Activity: We log IP addresses the URL of your request and other information that is provided in the HTTP header. We use cookies and similar technologies to gather information related to how you interact with our websites, platforms, and online content.From the consumer or the consumer’s device;
Our online reservations providers;
Our online dining partners;
Our online marketing and analytics providers
Our or our service provider’s operational purposes.
Our commercial purposes.
• Online reservations processors
• Website operations providers
• Our online reservations providers
• Online dining partners
• Our premises operations providers
• Our marketing providers
Location Information: If your device settings are such, we may automatically collect information about your precise location when you access our website. We may be able to identify your general location from your IP address or Zip code.From the consumer or the consumer’s device.Our or our service providers’ operational purposes.
Our commercial purposes.
• Website operations providers
Demographic Information: We may collect demographic information, gender, nationality, age, date of birth, and place of birth.From the consumer or our travel/dining partners.Our or our service providers’ operational purposes.
Our commercial purposes.
• Online reservations processors
• Website operations providers;
• Hospitality management solutions providers
• Customer relationship management software providers
• Hotel services optimization system providers
• Online dining partners
• Our premises operations providers
• Transportation partners
Preferences and Inferences: We may collect and maintain information you provide to us regarding your stay preferences, special accommodations, and make inferences based on this information.From the consumer or our travel/dining partners.Our or our service providers’ operational purposes.
Our commercial purposes.
• Online reservations processors
• Website operations providers;
• Hospitality management solutions providers
• Customer relationship management software providers
• Hotel services optimization system providers
• Online dining partners
Our premises operations providers
• Transportation partners
Employment Opportunity Information: Information you provide as part of your application, interview, assessment process. Information from third parties in connection with your application, such as referees and recruiters; Information related to pre-employment background checks and as part of the onboarding process.From applicants, references, referral sources, background check providers, professional/educational institutions.Our or our service provider’s operational purposes.• Your references and referral sources
• Background check providers
• Professional/educational institutions
• Website operations providers

In addition to the above, there may be some circumstances where we may need to collect additional information. For example, if a guest or other person at our property requires medical or emergency assistance, we may collect and share information about individuals in order to assist with the situation. In limited cases, we may also collect information relating to the credit of customers and share it with credit reporting agencies or other parties with whom we contract to evaluate creditworthiness. If you enter into a contest, sweepstakes, or other promotion, we may collect personal information from you in order to administer the event.  In doing so, we may disclose your information to our co-sponsors, service providers, and other third parties in accordance with the event’s purpose and as described in the official rules or terms.

III. Our Operational and Commercial Purposes

As part of operating a first-class luxury resort, we undertake a multitude of operations which require the processing of personal information. For example, our business purposes include: (1) accepting, coordinating, managing, and processing hotel and resort accommodations; (2) facilitating purchase transactions for goods and services; (3) providing top-level customer support, accommodations, and personalized services and amenities; (4) engaging in quality control in order to improve our offerings to you; (5) administer membership, rewards, and other incentive programs, conduct marketing and sales promotions; (6) engage in content based or interest-based advertising, (7) ensuring the safety and security of our guests, our staff, and all other persons visiting our online and real properties; (8) preventing prevent, detect, and investigate fraud, cyber incidents, or other illegal activity; (9) communicating with you and others in relation to your use of our services, including providing legal updates; (10) administering our record-keeping for legal, tax, and operational purposes; (11) exploring new and unique ways to provide products and services; and (12) doing our best to fulfill your requests. Our commercial purposes are to advance our commercial interests, including for advertising and marketing.

IV. Disclosures of Your Personal Information

In order to provide you our service and to fulfill our business and commercial purposes, we may disclose your personal information.  In addition to the recipients described in Section II, we may disclose your information to our trusted third party service providers, including but not limited to our cloud service providers, web development, analytics, and security providers, communications providers, and internal and external advisors or auditors. When doing so we will, when appropriate or required by applicable law, put in place appropriate contracts containing standard data protection clauses to protect that information and the rights of individuals. We may share your personal information among KSL Resorts’ affiliates, owners and operators of our managed hotels, and KSL Capital Partners, LLC and its affiliated companies.  We also will disclose your personal information to any agents our third parties to whom you authorize us to disclose it. 

We may disclose personal information in the following circumstances: (1) in order to comply with an applicable federal, state, or local law; (2) in order to Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; (3) to cooperate with law enforcement agencies concerning conduct or activity that web reasonably and in good faith believes may violate federal, state, or local law; (4) to exercise and defend legal claims; (5) when such disclosure is pursuant necessary to protect the rights and freedoms of other individuals; (6) as part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of the Property or KSL, Resorts, Inc., and (7) in any other manner permitted by law, including engaging in protected speech.

Links

Links to websites that are not operated by or for us (“Third Party Sites”) are provided solely as a convenience to you. If you use these links, you will leave our website. This Privacy Notice does not apply to Third Party Sites. We have not reviewed the Third Party sites, do not control and are not responsible for any of their content or their privacy policies, if any. We do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the Third Party Sites listed on or linked to from our website, you should understand that you do so at your own risk.

V. Security

We are committed to protecting the security of any personal information you provide. For these reasons, certain financial information, such as credit card data, will generally be transferred over a Secured Socket Layer (SSL) connection (provided that it is supported or enabled on your browser). In spite of these protections, any information submitted over the Internet could be intercepted or otherwise corrupted during transmission, and we cannot guarantee the complete security of any data submitted over the Internet.  Sensitive personal information is stored on servers or locations protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties. The servers are under our control at all times but may be hosted, managed or otherwise maintained by third party service providers with whom we contract. These third party service providers have no right to use or access this data other than in performing their services for us.

You may access and change certain information that you submitted during registration (if you have registered at the Site) at any time by providing your username and password. Fields that may be changed include: name, address, company name, e-mail address, and your password. Please keep your password in a safe place and do not provide this information to anyone. We strongly encourage you to check the accuracy of your data regularly as we will use your e-mail and home address to communicate with you regarding products or services that you have requested. We will not be liable for any problems or difficulties that arise as a result of your failure to keep your information up to date.

VI. International Data Transfers

For users located outside the jurisdiction of the United States, the Property and its operating company are located in the United States. Information we collect from you will be processed in the United States, and by using the our services (including our website) you acknowledge and consent to the processing of your data in the United States. While we do not target individuals in the EU or other jurisdictions outside of the United States, we are aware that individuals from outside the EU may interact with us and inquire about the adequacy of our data protection. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 41 of the GDPR. We collect and transfers to the U.S. personal data only with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of ours in a manner that does not outweigh your rights and freedoms.

VII. Your Marketing and Ad Choices

A. Email Marketing: We understand that your time and attention is precious to you.  If you would like to opt-out from receiving marketing emails from us or our affiliates, please send us an email to privacypolicy@kslresorts.com with the phrase “Privacy Opt-out: Vespera Mailings” in the subject line, or write to us at the address provided below, and we will remove you from Vespera’s mailing list. Alternatively, for e-mail communications, you may opt out of receiving such communications by following the unsubscribe instructions set forth at the bottom of most promotional e-mail messages from Vespera.

B. Interest-Based Advertising: We may use cookies and related technologies to recognize you and receive information about your activity on our websites. This helps customize content and show you more relevant ads. You may limit or disable third party personalized advertising in a number of ways.

Opt-Out of Third-Party Personalized Advertising

You may opt out of cross-site third party personalized advertising using several industry-provided frameworks that many advertisers and advertising networks, exchanges, platforms, and technology providers participate in:

FrameworkHomepageList of ParticipantsDirect Link to Opt-Out
Network Advertising Initiative (NAI) https://www.networkadvertising.org/ https://www.networkadvertising.org/participating-networks/ https://optout.networkadvertising.org/
Digital Advertising Alliance (DAA) https://youradchoices.com https://youradchoices.com/about https://optout.aboutads.info/ – !/

Adjust Your Browser Setting to Block Third Party Cookies

You can also use your web browser to directly block all cookies, or just third-party cookies, through your browser settings. Using your browser settings to block all cookies, including strictly necessary ones, may interfere with proper site operation.  Guidance on how to control cookies in popular browsers is contained here:

Set Do Not Track

Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals to express your preferences regarding online tracking. However, because there is not yet a defined response to do-not-track requests, our Site does not respond to your browser’s do-not-track request. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.

Adjust Other Settings

You can adjust the information that other third parties collect about you:

  • Using Google’s privacy controls to opt-out of ads and cookies set by Google. Please go here and here to opt-out of any personalized ads and cookies.  
  • Using Facebook’s privacy setting to restrict Facebook’s use of cookies. Please go here to do so.

VIII. Children’s Privacy

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we receive personal information that we discover was provided by a child under the age of 16, we will promptly destroy such information. Parents are encouraged supervise their children’s online activities and consider the use of other means to provide a child-friendly online environment. Additional information is available on the Direct Marketing Association’s home page at https://www.the-dma.org. If you would like to learn more about COPPA, visit the Federal Trade Commission home page at https://www.ftc.gov.

IX. Agreement and Changes

By submitting your personal information on our through our website, you agree to the collection and use of your personal information on the basis described above. If you do not agree, please do not provide any personal information via our website. If we decide to update our Privacy Policy, we will indicate this next to the Privacy Policy link on the front page of our Site. If there are material changes to the Privacy Policy, we will prominently post and/or communicate such changes prior to implementing them.  Information collected under previous versions of our Privacy Policy will then become subject to the terms of our new Privacy Policy.

X. Contact Information

If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from us in the future, you can contact us: